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terms and conditions

The 8 Agreements 

FOR marley nonami CLIENTS

These are our “Terms and Conditions.” Unlike a traditional T&C document, we want to be human about things. The following 9 Agreements point to the fact that in business (and life), all we can do is manage our agreements. These agreements, including payment of your Program Fees, do not depend on how often you use our services.
1. It’s expensive to change the goal posts.

We operate from the perspective that once an agreement has been made, if someone wants to change the agreement for some reason, then it is they who accept any additional costs or inconvenience incurred as a result. For example, if we want to move the delivery of all our programs to Africa, it’s on us to incur any costs and inconvenience involved considering your understanding was that this is an North American program. This is of course a two-way street.
2. Our promise to you

As you’ve seen in our Brochures, Offer Forms, and Schedules we’re agreeing to make available the following: a schedule of live workshops with qualified mentors and trainers, marketing and sales funnels, and a comprehensive list of services. Our intention, as always, is to maintain the highest standards at all times that enable us to deliver what our Clients refer to as one of the world’s top business agencies they have ever had the pleasure of working with.
3.  Our strategies don’t work!

What the...?

Unfortunately, despite our best efforts, the strategies don’t ‘work’. Nor does any other Marketing, Sales, or other Growth Strategies Much like a screwdriver, it only works if you work it. The track records of our Clients’ speak to the effectiveness of our High Performance Team that supports you and your business. Globally, our most successful Clients all share common characteristics of being ambitious, resourceful and resilience.

If you’re not all of those things, and not willing to be held accountable to continuing to exemplify those things, then your results won’t be comparable to the hundreds of live and video success stories we showcase.

If you’re committed to putting in the hard work then you’ve come to the right place. Our Clients are among the most recognized and respected in their fields. They did the work. They got resourceful. They trusted the process and they got the results. Now you have the opportunity to do the same.
4. What’s ours is ours, and what’s yours is yours.

Our IP is ours, your IP is yours. Assume everything is filmed and recorded for the purposes of documenting workshops for your review and reference for later as well as for our development, training, and marketing purposes.
5. Be a wonderful human.

There is no room for rude, insulting or general destructive behavior and anyone being anything other than a cool human will be asked to leave the program. This goes for Clients (you) as well as our Strategists, Mentors, and Team Members.

If you find we are meeting this standard to your expectations, we ask that you bring it to our attention immediately. We only know we need to improve if we are given feedback from you about how can serve you better and be wonderful humans, too.
6. Our Refund policy.

We don’t provide refunds if you’re not ‘getting it’ (see Agreement 3) or because you don’t show up. You have full access to live workshop sessions worldwide and scheduled personalized Q&A, HotSeat webinars, not to mention the immense power available to those who maximize the network effect of the national Client community.

A refund will be considered only if we aren’t delivering the program as reasonably agreed.

For clarity as to what non-delivery looks like:
1. If we fail to deliver the scope, as mutually agreed upon, after the right to cure period has lapsed and all remedies have failed to deliver leads, sales, or growth.

2. If any of our Strategists, Mentors or Team Members don’t keep Agreement 5 (Be Good Humans).
We get it. Sometimes stuff happens and life gets in the way, but, to be clear, refunds are not available due to ‘stuff happening’.

If a particular life circumstance such as illness, tragedy, travel, pregnancy, etc prevents you from completing the work required to complete our strategies as intended, we want to be as flexible as we can, without our Team burdening unfair costs (as per the first Agreement).
7. Our Transfer Policy

If stuff happens, you may transfer your responsibility to another person within your organization This assumes you continue your retainer and royalty payments as per the original agreement. If you wish to transfer to a new party, whom will need to be onboarded, at our expense, an additional transfer fee of $1,500 USD is payable to complete the transfer process.
8. Please pay your fees on time

If we’re delivering what we promised and you aren’t making your payments, that’s no fun for us at all, so it’s your responsibility to ensure there are cleared funds available when payments are due.

If your account is more than 15 days in arrears, expect your card to be processed automatically. If two consecutive payments fail, or regularly default, your program will be restricted until you’re up to date. Fees unpaid for more than 60 days will result in your total remaining in your total remaining debt, including any buyouts, being handed to an external collections agency.

All this stuff protects us, and you, from the minority, but we figure it’s better to be clear up front to avoid any of this stuff becoming an issue.

From here on in, it’s all about being brave, having fun, and making a positive in the universe.

We can’t wait to get started!